Privacy Policy
Effective Date: 13 December 2025
This Privacy Policy describes how the independently owned and operated Subway restaurant franchise in Aruba (“We,” “Us,” or “Our”) collects, uses, and shares personal information through the website subwayaruba.com (the “Website”) and related services.
As a locally owned and operated franchise, our data practices may differ from the global Subway brand. For the official Subway Group Privacy Statement, please refer to the main corporate website.
1. Information We Collect
We collect information that allows us to provide our services, fulfill orders, and communicate with you. The types of personal information we may collect include:
A. Information You Provide Directly
This information is collected when you place an order, sign up for a newsletter, fill out a contact form, or interact with us.
- Contact Information: Name, email address, postal address, and telephone number.
- Order Information: Details related to orders you place, including the products purchased, payment method (though actual payment details are typically processed by a third-party processor and not stored by us), and delivery/pickup instructions.
- Correspondence: Information provided in communications with customer service or through the “Contact Us” form.
B. Information Collected Automatically
When you visit the Website, we automatically collect certain information from your device.
- Usage Data: IP address, browser type and version, time zone setting, operating system, and platform.
- Website Activity: Details about your visits, including the full Uniform Resource Locators (URL), clickstream to, through, and from our Website (including date and time), pages you viewed or searched for, page response times, and length of visits to certain pages.
- Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons) to enhance your experience, track usage, and manage your online ordering sessions. You can control cookies through your browser settings.
2. How We Use Your Information
We use the collected information for the following primary purposes:
- Fulfilling Orders and Services: To process and fulfill your online orders, manage payment transactions (via third-party processors), and facilitate delivery or pickup.
- Communication: To send you confirmations, updates, receipts, technical notices, security alerts, and support messages.
- Marketing and Promotions (with consent): To send promotional emails, special offers, or information about new products, provided you have explicitly consented to receive such communications.
- Improvement: To monitor and analyze trends, usage, and activities in connection with the Website to improve our services, menu offerings, and customer experience.
- Security and Legal Compliance: To protect the security and integrity of our Website and business, and to comply with legal obligations, including those required under local Aruban laws.
3. Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, website hosting, email delivery, and data analysis. These third parties are bound by confidentiality obligations and are prohibited from using your personal information for any purpose other than to provide the services we hired them for.
- The Subway Group: We may share information with the franchisor (Subway IP Inc.) and its affiliated entities (the “Subway Group”) for purposes related to brand management, system support, or in accordance with the franchise agreement.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency in Aruba).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Legal Basis for Processing (Aruba)
We rely on one or more of the following legal bases to process your personal information:
- Contract: Processing is necessary to perform a contract with you (e.g., fulfilling your food order).
- Consent: We have your clear and explicit consent (e.g., for direct marketing emails).
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., maintaining the security of the Website), provided your fundamental rights do not override these interests.
- Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation in Aruba.
5. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain exceptions.
- Object to the processing of your personal information.
- Withdraw Consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
6. Security
We implement reasonable physical, technical, and administrative security measures to protect the personal information we collect and process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
7. Third-Party Links
The Website may contain links to third-party websites or services (e.g., social media or a separate payment gateway). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any site you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: Subway Aruba (Independently Owned and Operated Franchise)
Email: info@subliciousaruba.com
Mailing Address:
Stadionweg 11, Dakota
Oranjestad, Aruba